Support
Questions, problems or ideas — write to us.
What to include
To get a useful answer in one round, please include:
- Which app and version — for example "Briz 1.2.3" (shown in the app's About window).
- macOS or iOS version and device model.
- What happened and what was expected — a short description, with the exact text of any error message.
- When it happened — date and approximate time, with your time zone, so that it can be matched against the server's short-lived technical log.
- Steps to reproduce, if it happens more than once.
- Support identifier — the account or device identifier shown in the app's settings. This is the only way to find your purchase and usage records, because the apps do not collect names or email addresses.
- For Briz: the diagnostic log, if you are comfortable sharing it. In Briz, use "Save log for support" (About Briz) and attach the file. Please look through it first; it may contain technical details about your Mac. It is used only to resolve your case and deleted afterwards.
Please do not send passwords, payment-card numbers or documents you would not want sent by email.
Subscriptions, purchases and refunds
Subscriptions and balance top-ups are sold by Apple. To view, change or cancel a subscription, open your Apple ID subscription settings (System Settings → Apple ID → Subscriptions on macOS, or Settings → Apple ID → Subscriptions on iPhone). Refund requests are decided by Apple at reportaproblem.apple.com. We cannot see your payment details or issue refunds for App Store purchases, but we can help if a purchase is not being recognised by the app — include the purchase date and the support identifier.
Privacy requests
To exercise your data-protection rights (access, correction, deletion, portability, objection, or a California privacy request), email the same address with "Privacy request" in the subject line and the support identifier from the app. See the Privacy Policy for details and response times.
Terms and policies
- Terms of Use: phantommachines.com/terms
- Privacy Policy: phantommachines.com/privacy
Postal address for formal noticesPhantom Machines
Daniil Badalov
Siroka 240/2
362 63 Dalovice
Czech Republic